Novation a Hospital Operations Consulting organization had developed a new consulting service to help customers optimize their contracts with their service providers (e.g. IT Services, Legal Services, Facilities Maintenance Services, Food Service, Linens, etc.). After successfully deploying the service with several hospital clients, the organization needed to hire and ramp up their delivery team. PDIConsultants was hired to productize the service. We worked with the service delivery team to define standard processes, templates, and training so that the organization could roll out the service across a new team of 15 consultants.

Results: Within one year, we had trained fifteen new consultants and rolled out the service to Novation’s 800 Hospital Systems. The service grew to $10 Million in revenues.